Reference

Terms & Conditions for Clear Account Access

Our Terms & Conditions explain how you open, use and secure a surat138 account before you enter the lobby.

Account acceptanceWallet conditionsPolicy changesLocal-law access
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surat138 Terms & Conditions for Clear Account Access
TERMS ASSISTANCE

Get Help With a Terms Question

A clear contact path helps when a clause affects your account or wallet status. Open the support route shown beside your account and include your registered phone detail, transaction reference and the section of the Terms & Conditions you are asking about. We can then match your request to the correct account record without asking you to repeat the full history. For a Semarang account holder checking a QRIS receipt, the same path can be used to request a status check. Access questions remain subject to local law.

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Account path

Use the support contact path beside your account when you need clarification about acceptance, phone verification, a locked login or a clause affecting account access. Include the registered phone detail so we can identify the correct record before discussing account-specific terms.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, send the payment reference and receipt through the listed support route. We use those details to separate a pending status from a terms-based hold or an unmatched account payment.

Policy request

If a wording change, access condition or account decision needs explanation, quote the relevant Terms & Conditions section in your message. We will direct the request to the policy contact path and explain which account step or local-law condition applies.

DATA SAFEGUARDS

How We Apply These Terms

Our policy handling is tied to practical account controls rather than broad statements. We use the details you submit to verify account ownership, match payment references and answer policy requests.

Account data

We use your submitted account details and phone verification record to confirm that the person requesting access matches the account. If a name, number or other detail is wrong, contact us through the account support path and identify the correction you want.

Cookie controls

Cookies can keep your session active and remember a policy choice on the device you are using. Clearing cookies may sign you out or remove that choice, so a fresh login can be required before the account terms are displayed again.

Device security

A new phone, browser or network can trigger an additional account check under these Terms & Conditions. We may ask you to complete phone verification again rather than allow an unfamiliar device to continue directly to account actions.

Payment records

For DANA, OVO, GoPay and QRIS, we use the receipt reference and account details to match a wallet event. Bank transfer and virtual account checks follow the same principle, with an unmatched reference held for clarification.

Retention requests

Records may remain available for account administration, payment reconciliation, legal duties or an open dispute. You can ask what category applies to your record, request a correction or ask how long a particular record is retained.

Policy contact

Send a policy request through the contact path shown in your account and quote the clause, account phone detail and any relevant reference. We use that route for Terms & Conditions questions, access decisions and requests to amend account data.

Terms & Conditions Questions Answered

The answers below focus on the account and policy points you are most likely to check before opening an account. They explain how acceptance, wallet references, device checks, data requests and policy changes work in practical terms. If your case involves a specific account or transaction, use the support path with the relevant reference so we can apply the Terms & Conditions to the correct record. Access depends on local law.

You can read the current Terms & Conditions on this page before opening or using an account. The same policy path can be reached from the account area, and the wording published there applies after a change is posted, subject to where local law permits.

Provide accurate account details, protect your login credentials and complete phone verification when requested. Acceptance does not remove local eligibility rules; account access depends on local law, and we may pause an incomplete or conflicting account record.

Yes. They explain that wallet activity must match your account reference and that a receipt may be requested for a status check. Bank transfer and virtual account activity follow the same matching process before an account action is confirmed.

We may update the wording when account security, payment conditions, legal duties or service rules change. We post the current version on this page. If a change affects your account, read the new clause before continuing where local law permits.

A new phone or browser can look different from the device used during account setup. Under the Terms & Conditions, we may request phone verification or a fresh login before allowing account actions, helping us address an unfamiliar access attempt.

Use the support contact path shown beside your account and state which detail is incorrect. Include your registered phone detail and, when relevant, a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference so we can locate the record.

Quote the relevant Terms & Conditions section and send your request through the listed policy contact route. Add the account phone detail and any transaction reference. We will check the record against the applicable clause and local-law condition before responding.

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