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surat138 Privacy Policy For Your Account

Our Privacy Policy explains what surat138 collects, why we use it and how you can ask about your records before opening an account.

Clear data purposesWallet record detailAccount access stepsPolicy contact path
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surat138 surat138 Privacy Policy For Your Account
CONTACT ROUTE

Get Privacy Help Beside Your Account

A clear contact path helps when you want to ask about a phone check, wallet reference or stored account detail. After login, use the support link shown in your account area and include the email or phone number connected to your profile. We use that step to locate the correct record without asking you to send a full payment credential. If a DANA, OVO, GoPay or QRIS reference is involved, share only the visible transaction reference and date.

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Account support link

Open the support link after login to ask what personal details are held for your account. We may request a phone verification step before discussing private records, so your account details are not disclosed to a different person.

Wallet reference check

For a DANA, OVO, GoPay or QRIS question, send the transaction reference and date rather than a password, PIN or complete wallet credential. We use the reference to match the relevant account record and explain its status.

Access concern

If you cannot reach the policy page or account area on mobile, tell us your device type and browser path through support. We can identify an access issue without needing screenshots that expose your phone number or payment details.

SECURITY PRACTICE

How We Handle Your Private Records

We keep this Privacy Policy practical: each data category has a stated account, security or payment-status purpose.

Phone verification

Before we discuss account data or process a meaningful profile change, we may send you through the phone verification step used at account access. This helps us connect the request to the right account instead of relying on a typed name alone.

Mobile and desktop signals

When you move from a mobile browser to desktop, we may record device and session signals linked to login security. These signals help us examine access events; they are not a reason to collect the contents of your device.

Cookie choices

Cookies can keep a session available and help us understand whether a policy page or account step loads correctly. Your browser can clear or restrict cookies, although doing so may require another login or affect saved session settings.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity may appear as references, amounts or status markers connected with your account. We use those fields to match a transaction record, not to request your wallet PIN.

Retention approach

We keep account and support records for the operational, dispute or legal period that applies to them. When a record is no longer needed for those purposes, our handling process is to remove it or separate it from direct account use.

Change requests

To ask for correction, access or deletion where available, contact us through the logged-in support link and identify the account phone number. We verify the request before making a change, and we explain if a record must remain for a stated duty.

Privacy Policy Answers For surat138

These Privacy Policy answers address the questions we expect before an Indonesian account is opened or accessed. They cover the records most likely to appear during phone verification, mobile browsing and wallet matching. If your question is not listed, use the support link after login and give us the smallest amount of personal detail needed to locate your account.

It covers account details, phone verification, login and device signals, cookie use, support records and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity. It also explains purposes, retention, access requests and contact steps.

Phone verification links an access request or account change to the correct profile. We may ask for it before discussing private records or correcting details. This step supports account security and does not require you to share a wallet PIN or password.

Yes. The Privacy Policy covers references connected with DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account records. We use visible references and status details to match an account transaction, not the secret credentials for your wallet.

You can ask through the logged-in support link, using the phone number connected with your account. We verify that request before discussing records, then explain the available access or correction step. Some details may remain where an operational, dispute or legal duty applies.

Cookies can maintain a browser session and help us see whether an account or policy page loads correctly on your phone. You can clear or restrict them in browser settings. After that change, the account may request another login or lose saved session settings.

We retain each record for the period needed for account operation, support handling, transaction questions, disputes or legal duties. The period can differ by record type. When the purpose ends, our process is to remove the record or separate it from direct account use.

Yes. Log in and use the support link shown in your account area, then state whether you want access, correction or another policy clarification. Include only the account phone number and relevant reference; never send a password, PIN or complete wallet credential.

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