Reference

Legal terms before you open an account

surat138 sets out the Legal terms behind account access, wallet records, game conduct and policy questions in one place.

Account conditionsPrivacy choicesPayment recordsPolicy contact
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surat138 Legal terms before you open an account
POLICY HELP

Get a clear answer on policy questions

A direct support route helps you resolve Legal questions without guessing which rule applies. Start from the account help area when login, phone verification or eligibility is unclear; use the cashier-linked help path when a DANA, OVO, GoPay or QRIS receipt needs a status check. We ask you to keep the relevant account reference and payment evidence ready, so our team can identify the request and explain the next permitted step.

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Account access

If phone verification or account entry stops, open the account help path and describe the Legal issue in plain terms. Include the device path you used, such as mobile browser or desktop, but never send your password or one-time security code.

Wallet records

For a policy question involving DANA, OVO, GoPay or QRIS, use the help route beside the cashier area. Add the payment reference and receipt time so we can separate a wallet status question from an account-rule question.

Policy request

When you want a clause explained, ask through the account support path and identify the section or action concerned. We can clarify the wording, tell you what account step is pending and explain whether local law affects the available route.

RECORDS AND CONTROL

See how we handle your account records

Legal handling is easier to understand when each record has a clear purpose. We use account details to operate access, phone verification and policy checks, while payment references help match wallet activity…

Account data

We collect the details needed for account access, including the information you submit during registration and phone verification. Legal checks may require us to compare those details with an account action, but we do not ask for your password or one-time security code.

Payment evidence

DANA, OVO, GoPay and QRIS references are used to trace a wallet event, receipt or cashier status. Bank transfer and virtual account evidence may be requested when a payment cannot be matched, so keep the transaction reference available.

Cookies

Cookies and similar browser storage can keep your session and policy choices working across a mobile browser or desktop visit. You can adjust browser controls, although restricting essential storage may interrupt account access or require you to verify again.

Account security

We treat phone verification, login details and account references as security data. Use your own device where possible, sign out after a shared-device session and contact support if an account action appears that you did not request.

Retention

We retain account and payment records only for operational, dispute or legal needs connected with the service. The period can differ by record type and local requirement; ask support which category applies before requesting a change.

Your request

You can ask us to correct a detail, explain a policy decision or clarify how a record is used. Send the request through account support, identify the affected account step and avoid attaching passwords, one-time codes or unrelated documents.

Legal answers for Indonesian account holders

These Legal answers address the account questions you are most likely to have before opening access or asking for a policy change. We keep the wording practical: account steps, payment evidence, privacy requests and local eligibility are handled through specific routes rather than broad promises. If your situation is unusual, contact support with the relevant reference.

The Legal page covers account conditions, phone verification, privacy choices, cookies, payment records, security requests and policy contact. It also explains that access depends on local law, so eligibility and available content can differ according to the rules that apply to your location.

Yes, phone verification is an account step before access. Enter accurate details and complete the requested check from your own device. If the code or account status does not work, use account support and do not share your password or one-time security code.

Legal handling allows us to use payment references to trace wallet activity, receipts and cashier status. If a DANA, OVO, GoPay or QRIS event cannot be matched, we may ask for its reference and time while keeping unrelated account details out of the request.

You can request a correction through the account support path. State which detail is wrong, identify the affected account step and provide only the material needed to locate it. We may need to confirm account ownership before changing a record.

Cookies can preserve a session and remember policy choices on a mobile browser or desktop. Browser restrictions may remove those functions and trigger another login or phone check. You can change browser settings, but essential storage may be needed for account access.

Not necessarily. Access depends on local law, account eligibility and any policy checks connected with your location or account status. If a casino title, Basketball NBA Bet or payment route is unavailable, contact support for the applicable reason and permitted next step.

Use the account support path and name the decision, date and account action involved. For a wallet matter, include the DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference. We can explain the relevant clause and identify any pending verification.

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